Troubleshooting

Troubleshooting Optuma.


After Windows Prompts to Backup Important Folders Optuma Saved Work is Missing

Backup has Failed

Can’t Write to Documents Folder

Data Streamed from IB: The chart in Optuma differs to the chart in TWS

Data no longer displays when I hover my mouse over a bar

Display Issues - Video Drivers

Display issues - Disable Visual Themes

Distorted Watchlist Fonts after Windows 10 Update

Exporting Windows Event Log

FAQ on Updating Credit Cards

How to Choose Which GPU Optuma Uses on Windows 10 & 11

How to Restore a File from Automatic Backups

How to use DebugView

Incomplete Charts - How to Manually Download Missing Data

Integrated Graphics Card Overriding Nvidia Card

Integrated Intel Graphics used over Dedicated Radeon Card

Jagged Lines in Optuma using Intel Graphics

Line Width Sliders aren’t working for Mac Users with VMWare Fusion

Linking and Unlinking Layers

Login issues - allowing access to Optuma IP addresses and servers

Market Analyst 4 & 6 FAQ

Optuma Disappearing or Not Appearing on Start up

Optuma Installation Issue - Compression Error

Optuma Not Working on a Dell Alienware System

Optuma Text is Very Small

Optuma Unresponsive after Login

Optuma access denied when accessing from China

Optuma does not open Maximised

Optuma has sent me an email, but it’s not here?

Optuma just disappears

Optuma missing a critical file

Optuma no longer connecting to TWS

Parallels 16 and 17 Updates Cause Display Issues in Optuma

Revert the Latest Optuma Update to the Previous Version

Security warning when saving the setup.exe file

The Dates On My Charts Dates Are In US Format: How Can I Change Them?

Trader Services Edition - Charts, Tools & Modules

Unable to Login after Mac OS Catalina Update

VMWare Fusion - Distorted Bars when thickness greater than 1

Workbooks open very slowly after updating Optuma